Meet Our Staff
Victor Llano
Service Manager
Ernesto Cortez
Sales Associate
Jhonny Rodriguez
Sales Representative
Vivian Jorge
Sales Representative
Carlos Azahares
Sales Representative
Devin Duran
Sales person
Ryan Hall
General Manager
Naomis Perez
Sales Representative
Patricia Alvarado
Sales person
Isroel Salazar
Sales person
Oriel Kennion
Sales Representative
Chale Perez
Sales Representative
Karen Medina Hernandez
Sales Representative
Justin Cooley
Sales Representative
Kermitt Graham
Sales
Liz Hernandez
Sales
Alex Ojeda
V.I.P Sales Advisor
Javier Masson
Sales Representative
Carlos Salazar
Sales
Daniel Salazar
Sales Representative
Chevoy Taylor
Sales
Dmytro Tereshchuk
Sales Representative
Mario Ramirez
Sales person
Danny Hernandez Ramirez
Sales Representative
Jawara Thompson
Sales
Luis Perez
Sales Representative
Manuel Puyoza
Sales Representative
Dani Bello
Customer Care Representative
Gisselle Prado
Customer Care Representative
Ana Salazar
Customer Care Representative
Raul Camacaro
Customer Care Representative
Danilo Gomez
Sales
Alberto Cedeno
Sales Representative
Jonnathan Nassar Morais
Sales Representative
Jason Simmons
Sales
Karen Hernandez
Sales
Erwing Martinez
Used Car Director
Jonathan Arias
Acquisition Specialist
Justin Hernandez
Media- Lead manager
Guillermo Marquez
Sales Representative
Jonathan Mcconnell
Sales
Hector Mota
General Sales Manager
Edward Petit
Sales Representative
Jose Sanchez
Sales Manager
Chante Frye
Sales Manager
yanisbel leal
Admin
Victoria Lindsay
VIP Sales Manager
Lorena Moreno
Sales Representative
Victor Llano
Service Manager
Jun 29, 2026
This location provided excellent, efficient service for
This location provided excellent, efficient service for my car. Scheduling was easy. Would come back.
Jun 28, 2026
Buen servicio,amabilidad y profesionalismo en especial
Buen servicio,amabilidad y profesionalismo en especial del represented Ramirez siempre muy gentil y profesional estoy siempre muy satisfecho Ramon Suarez.
Jun 26, 2026
Hollywood Kia, great service and friendly agent.
Hollywood Kia, great service and friendly agent. Comfort waiting room. Keep up the great work.
Jun 13, 2026
Excellent prise in charge by Felipe Gonzalez!
Excellent prise in charge by Felipe Gonzalez! Warm full welcoming words from a beautiful usher woman. Then an Excellency in the Professionalism of my agent all along the process. Till the end.
Jun 11, 2026
Excelente Servicio Aurora Gracias , siempre voy ha llevar
Excelente Servicio Aurora Gracias , siempre voy ha llevar mi auto para servicio . Muchas gracias de nuevo.
Ernesto Cortez
Sales Associate
Jul 02, 2026
I had an amazing experience at Hollywood Kia from start
I had an amazing experience at Hollywood Kia from start to finish! The entire staff was incredibly welcoming, knowledgeable, and genuinely cared about helping me find the right vehicle. They took the time to listen to everything I was looking for, answered all of my questions, and never made me feel pressured throughout the process.
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
Apr 19, 2026
The service have improved since the last time I was at
The service have improved since the last time I was at the dealership. The service department employees seem to be more helpful and well knowledgeable.
Apr 07, 2026
Very nice and helpful, did everything to get me into the
Very nice and helpful, did everything to get me into the vehicle that I wanted.
Apr 02, 2026
Wonderful attention, friendly staff, collaboration in my
Wonderful attention, friendly staff, collaboration in my requirements to perfection, excellent attention, I recommend this place
Jhonny Rodriguez
Sales Representative
Jul 14, 2026
Richard Romano was very helpful.
Richard Romano was very helpful. Service is amazing here, quick and effective. I did my oil change and they also washed my car.
Jun 02, 2026
Johnny is a very enthusiastic person , with great
Johnny is a very enthusiastic person , with great personality go above and beyond to make his customers satisfy , been with Kia for the pad 11 years.
May 27, 2026
A very nice experience, Jhonny really explained to me all
A very nice experience, Jhonny really explained to me all my options and help to get the right decision, I am very happy, thank you Jhonny and Kia
May 04, 2026
Lleno todas las expectativas excelentes vendedor lo
Lleno todas las expectativas excelentes vendedor lo recomiendo para cualquier otro cliente y una nueva compra
Apr 24, 2026
Tuve una mala experiencia en mi compra , duré 8 horas
Tuve una mala experiencia en mi compra , duré 8 horas esperando el carro y me agregaron cosas que no pedí. Desgraciadamente firmé por lo cansada y porque el baño del concesionario estaba sucio
Vivian Jorge
Sales Representative
Jun 05, 2026
Had a great experience at Hollywood Kia.
Had a great experience at Hollywood Kia. Vivian Jorge and Chante Frye were such a joy to work with.
May 04, 2026
Great amazing service from Vivian at Hollywood Kia.
Great amazing service from Vivian at Hollywood Kia. She was professional, helpful, and made the process easy. I love my new car!
Apr 27, 2026
We got a very good deal, but it was a difficult
We got a very good deal, but it was a difficult experience. Sales person was knowledgeable about the car. Sad that there was a big ding that I didn't notice at first and that second key was not provided.
Apr 24, 2026
Vivian was very helpful.
Vivian was very helpful. She did a phenomenal job with assisting and guiding me with purchasing a vehicle that was just right for me! I will definitely recommend my friends and family members in search of a their dream vehicle to visit Hollywood Kia!
Apr 03, 2026
Great customer service by Vivian she handled it all
Great customer service by Vivian she handled it all prefectly. Congrats to the team. They're amazing
Carlos Azahares
Sales Representative
Jul 01, 2026
Exhilarating, exhausting, overwhelming, satisfying,
Exhilarating, exhausting, overwhelming, satisfying, rewarding!!! Outrageously wonderful, delightful, courteous, friendly, patient, Hollywood Kia personnel family.
Jun 29, 2026
All smiles, plenty of positive results.
All smiles, plenty of positive results. Cordial and clear explanations for the mountains of tedium regarding the entire process. However, I must admit it was an overwhelming ordeal. Nonetheless, I am more than satisfied, but actually please with the outcome.
Jun 21, 2026
Well mantain and prepare for any situation seller's
Well mantain and prepare for any situation seller's explain almost everything we ask and willing to work whit us
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
Devin Duran
Sales person
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
May 19, 2026
The representatives I spoke with were very helpful.
The representatives I spoke with were very helpful. Devin was very straightforward and appeared very honest. I am happy with the deal I got. Brayan in finance explained my options clearly,
May 18, 2026
The best all around.
The best all around. Great experience! From beginning to end the service, friendliness, professionalism outstanding.
Mar 29, 2026
It seems like all they want is your signature then they
It seems like all they want is your signature then they get lost . I did not get any paperwork at all. Still waiting
Mar 20, 2026
When I arrived, I was greeted properly with the car
When I arrived, I was greeted properly with the car already waiting for me to test drive.
Ryan Hall
General Manager
Jul 14, 2026
Richard Romano was very helpful.
Richard Romano was very helpful. Service is amazing here, quick and effective. I did my oil change and they also washed my car.
Jul 01, 2026
**Updated Review (2 Stars)** After my original review,
**Updated Review (2 Stars)** After my original review, it became necessary to involve Morgan Auto Group's corporate leadership. Hollywood Kia ultimately honored the original agreement, which is why I am updating my rating from **1 star to 2 stars**. That said, I cannot rate the experience any higher. The dealership simply did what should have been done from the beginning. The unnecessary stress, wasted time, and lack of respect we experienced should never happen to any customer. As NO customer should have to escalate a straightforward transaction to the corporate level just to have an agreed-upon deal honored. I hope this serves as an opportunity for improvement. I came back to Hollywood Kia (a MORGAN AUTOMOTIVE GROUP DEALERSHIP) because I trusted them. The lease on the vehicle I was turning in had also been done at this dealership, with my mom and stepfather as co-signers. On top of that, my stepfather had purchased several vehicles here over the years and had always been treated professionally and fairly. Because of that trust, we came back without thinking twice. Unfortunately, it's a decision we now regret. From the very beginning, we made one thing absolutely clear: we would only move forward if the deal was a true **Sign & Drive** with **$0 down, $0 due at signing, and no upfront costs**. If that wasn't possible, we would simply thank them for their time and leave. That was never an issue. Instead, we spent more than five hours at the dealership. We looked at several vehicles, negotiated the numbers, and even transferred the insurance because we believed the deal had already been finalized. Then, when we got to the Finance Department, everything changed. The monthly payment went from the agreed **$540** to **$549**, and suddenly the first payment and other upfront charges appeared—things that had never been part of the agreement. What bothered me the most wasn't even the money. It was that when we questioned the changes, both the salesperson and the manager denied what had been agreed to from the very beginning. It felt like our time and our trust meant nothing. I have no problem if a deal doesn't work out. What I do have a problem with is a lack of transparency. If they had simply told us from the start that a true Sign & Drive wasn't possible, we would have thanked them and left after five minutes. After this experience, it's very difficult for me to recommend Hollywood Kia to anyone.
Jun 11, 2026
Excelente Servicio Aurora Gracias , siempre voy ha llevar
Excelente Servicio Aurora Gracias , siempre voy ha llevar mi auto para servicio . Muchas gracias de nuevo.
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
Jun 02, 2026
I had an amazing experience this past weekend at
I had an amazing experience this past weekend at Hollywood Kia! Oriel was incredible from start to finish—he really took care of me, moved fast, and made the whole process easy and stress-free. Even with my credit situation and a low down payment, he made it happen and got me into a great car way quicker than I expected. The GM Ryan also came through and made sure everything was handled smoothly. You can tell they really care about helping people, not just making a sale. I left feeling taken care of and honestly just grateful for how everything worked out. If you’re thinking about getting a car, definitely go see Oriel and the team at Hollywood Kia—they really go above and beyond.
Naomis Perez
Sales Representative
Jun 03, 2026
Good princes, attention was good, manager convience us of
Good princes, attention was good, manager convience us of taking the lease with Kia, long wait for finance.
Jun 01, 2026
Great service lest wait what they say The team on
Great service lest wait what they say The team on front take care me really fast
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
Apr 06, 2026
They’re very organized and efficient.
They’re very organized and efficient. They have excellent communication skills. The service and finance departments are also very helpful.
Apr 06, 2026
Low pressure sales.
Low pressure sales. Satisfied with purchase test drive was adequate for understanding the car. Great condition
Patricia Alvarado
Sales person
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
May 10, 2026
Patricia was patient and respectful of my time.
Patricia was patient and respectful of my time. I work a lot and long hours-- she kept me informed, showed me different options. We appreciate her??
May 07, 2026
Patty Alvarado was AMAZING.
Patty Alvarado was AMAZING. She is kind, knowledgeable, and makes sure you aren't wasting any time. Also, thanks to Ryan, we were able to get the deal done. Hollywood Kia is the place to go.
Apr 15, 2026
Excellent service and very attentive assistance provided
Excellent service and very attentive assistance provided by Patricia Alvarado. Highly recommended, thank you so much!
Mar 18, 2026
Good service but, it took an enormous amount of time to
Good service but, it took an enormous amount of time to make a simple deal
Isroel Salazar
Sales person
Mar 30, 2026
Over-all service good.
Over-all service good. Not a fan of all the fees! The price listed needs to include the fees up front! In addition on used cars the additional warranty cost is another fee.
Mar 03, 2026
I had a great experience at Hollywood Kia from start to
I had a great experience at Hollywood Kia from start to finish. The staff was professional, patient, and made the entire car-buying process smooth and stress-free. They took the time to explain everything clearly, answered all of my questions, and never made me feel rushed or pressured. The delivery process was well organized, and I left feeling confident and happy with my purchase. Overall, the team made me feel valued as a customer, and I truly appreciate the level of service I received. I would definitely recommend Hollywood Kia to anyone looking for a new v
Feb 01, 2026
Very good customer services and attention.
Very good customer services and attention. Fast services and efficient. I can recommend it 100%.
Jan 25, 2026
Good experience but very time consuming for a fist time
Good experience but very time consuming for a fist time buyer at Kia of Hollywood
Jan 25, 2026
we purchased by cash vs financing, we left due to
we purchased by cash vs financing, we left due to pricing, but Isroel was able to get me the vehicle for what was required.
Oriel Kennion
Sales Representative
Jun 11, 2026
Hollywood K LLC Stole $84,000 via federal funds wire.
Hollywood K LLC Stole $84,000 via federal funds wire. Never delivered a usable vehicle. Took the money on 6/4/26. The defect was raised in writing relentlessly to no remedy. The only response from Hollywood K LLC was when they acknowledged the defect was known prior to inducing the buyer into signing the paperwork on 6/5/26 under post wire pressure. Then, days later, after the dispute was well known, the manager RENNER TOLEDO WENT AND SIGNED THE CONTESTED PAPERWORK ON 6/8/26. Today is 6/11/26 and the vehicle has been sitting for almost 7 full days without access by the buyer or exclusive keys. The keys remain with the previous owners possession.
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
Jun 02, 2026
I had an amazing experience this past weekend at
I had an amazing experience this past weekend at Hollywood Kia! Oriel was incredible from start to finish—he really took care of me, moved fast, and made the whole process easy and stress-free. Even with my credit situation and a low down payment, he made it happen and got me into a great car way quicker than I expected. The GM Ryan also came through and made sure everything was handled smoothly. You can tell they really care about helping people, not just making a sale. I left feeling taken care of and honestly just grateful for how everything worked out. If you’re thinking about getting a car, definitely go see Oriel and the team at Hollywood Kia—they really go above and beyond.
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
May 28, 2026
Increíble concesionario increíble sus vendedores.
Increíble concesionario increíble sus vendedores. Increíble la gente de finanzas. Les agradezco en el Alma todo lo que hicieron por mí. Dios los bendiga
Chale Perez
Sales Representative
Jun 04, 2026
The service manager came and after listening to my
The service manager came and after listening to my concerns, went ahead and took care of everything. Everyone I met from the drive-up to the delivery of the car after service was very pleasant, kind and did what needed to be done. As of now, I’ve been satisfied with the service
May 20, 2026
Luiz Motta was knowledgeable, caring and well organized.
Luiz Motta was knowledgeable, caring and well organized. He kept me informed throughout the process and was on point! Thank you!
Apr 18, 2026
It was a great pleasure to do business with Kia
It was a great pleasure to do business with Kia especially with Charle that guide me through the process...thanks
Mar 30, 2026
Would never buy from them again.
Would never buy from them again. No money back guarantee, not even 24 hours. Don't support their used cars.
Mar 26, 2026
Chale was phenomenal throughout my car-buying experience,
Chale was phenomenal throughout my car-buying experience, and the entire process was smooth from start to finish. He was knowledgeable, helpful, and made everything easy to understand. I highly recommend working with him
Karen Medina Hernandez
Sales Representative
May 22, 2026
Big shout out to out to Karen Medina for her helping me
Big shout out to out to Karen Medina for her helping me purchase my new car. The process was seamless and I’m happy with my puchase.
Apr 22, 2026
My wife and I had a great experience with Karen, she was
My wife and I had a great experience with Karen, she was thoughtful and a great help. Best dealer experience ever.
Mar 08, 2026
la atención y la paciencia muy bueno,exelente
la atención y la paciencia muy bueno,exelente todo,gracias Karen por todo,muy buena atención
Dec 15, 2025
Amazing experience at Hollywood Kia!
Amazing experience at Hollywood Kia! The entire staff was professional and helpful, but Karen truly stood out. Karen was knowledgeable, honest, and patient, making the whole buying process smooth and stress-free. No pressure, just great customer service and clear communication from start to finish. I highly recommend Hollywood Kia and definitely ask for Karen if you want an excellent car-buying experience.
Dec 12, 2025
The staff did a great job getting all the safety features
The staff did a great job getting all the safety features working properly on the Jeep!
Justin Cooley
Sales Representative
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
May 04, 2026
Brandon Forrest provided outstanding customer service
Brandon Forrest provided outstanding customer service during my oil change appointment at Kia Hollywood. He was professional, attentive, and made sure everything was clearly explained and handled efficiently. I truly appreciated his kindness and the way he took care of the process. The whole team also provided excellent attention and made the experience smooth, comfortable, and stress-free from start to finish.
Mar 18, 2026
Amazing customer service and attentiveness.
Amazing customer service and attentiveness. We will definitely be revisiting for future purchases. Thanks a million.
Mar 06, 2026
Great overall experience.
Great overall experience. Everyone was helpful and full of smiles while completing my deal late at night. Justin is a great salesman
Mar 01, 2026
They have a lot of people ready to handle whatever you're
They have a lot of people ready to handle whatever you're looking for. The entire process was fast and easy.
Kermitt Graham
Sales
Jul 05, 2026
Jonathan is Amazing!
Jonathan is Amazing! He bought out my lease and put me in my new 2026 Kia Seltos EX suv and color I wanted 🫶 His honesty and kindness sealed the deal. I highly recommend him and look forward to seeing him for my next lease ⭐️⭐️⭐️⭐️⭐️ Thank you !!
May 02, 2026
This I think will be my third or my fourth lease great
This I think will be my third or my fourth lease great place I keep coming back specially when you have good sales people like the gentlemen that helped us with the last lease
Apr 15, 2026
My time spent at Kia was good.
My time spent at Kia was good. Kermitt was exceptional with me. I will continue to be a customer
Apr 11, 2026
Kermitt was amazing to work with!
Kermitt was amazing to work with! He was quick, really listened to what I needed and what I could afford, and never made me feel pressured at any point. The whole experience felt comfortable and almost like working with family. He worked with us to get a deal that made sense, and was fast and efficient getting everything ready—which meant a lot since we had a toddler with us. A+ service all around!!
Apr 03, 2026
Kermit was amazing.
Kermit was amazing. It was my first time buying a car from a dealership and he really made it worth it. I walked in scared and walked out feeling achieved. Thank you Kia Hollywood for my new baby.
Liz Hernandez
Sales
Jul 02, 2026
I had an amazing experience at Hollywood Kia from start
I had an amazing experience at Hollywood Kia from start to finish! The entire staff was incredibly welcoming, knowledgeable, and genuinely cared about helping me find the right vehicle. They took the time to listen to everything I was looking for, answered all of my questions, and never made me feel pressured throughout the process.
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
May 25, 2026
I was able to set my appointment that morning and get in
I was able to set my appointment that morning and get in without wait. Great service and the staff was very accommodating and knowledgeable
Apr 28, 2026
Very professional and good service, I will recommend this
Very professional and good service, I will recommend this dealer to all my friends and family…
Apr 16, 2026
I would NOT recommend Hollywood Kia to anyone.
I would NOT recommend Hollywood Kia to anyone. I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone is dangerous. On top of that, I’ve experienced: A/C going in and out Horn not working Loose components under the hood Poor and careless service My vehicle was also damaged while in their care, and they denied responsibility even though I reported it immediately. I’ve contacted Kia America multiple times, and even they have struggled to get proper responses from this dealership. Communication has been extremely poor throughout this entire process. Instead of fixing the problem, they offered a cash settlement that is honestly a joke, while expecting me to keep an unsafe vehicle and continue making payments. That is completely unacceptable. I do not feel safe driving this vehicle, and I have zero trust in this dealership. Avoid this place.
Alex Ojeda
V.I.P Sales Advisor
Jun 06, 2026
He was very helpful on making my decision to get my dream
He was very helpful on making my decision to get my dream car the K5. I appreciate his patience and for guiding me on my decision.
May 18, 2026
My experience with the dealership was very positive.
My experience with the dealership was very positive. The staff was friendly, attentive, and willing to answer all my questions throughout the process. They made everything smooth and stress-free, and I appreciated their professionalism and customer service.
Apr 21, 2026
Very good service and good deals, Alex was very helpful
Very good service and good deals, Alex was very helpful and made the process smooth
Apr 06, 2026
I had a great experience at this dealership.
I had a great experience at this dealership. Everyone was very attentive and kind to me. The customer service is excellent and they made the whole process very easy. Alex was very helpful and helped us the perfect vehicle for our family.Thank you for the great service!
Mar 18, 2026
Professionalism from start to finish Alex is the epitome
Professionalism from start to finish Alex is the epitome of what a salesperson should be. He is a prime example of customer service excellence.
Javier Masson
Sales Representative
Jun 01, 2026
7 hours is a bit ridiculous also there were only one key
7 hours is a bit ridiculous also there were only one key I Wasent told that before also there was no owners manual in glove box.. Could have sped up the process I know we had to wait some time for my daughter to join me but still the same 7 hours. The sales man was pleasant didn’t get any great detailed information from him on the cars available.
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
Mar 13, 2026
Awesome thankful helpful patience cooperative nice
Awesome thankful helpful patience cooperative nice friendly people clean environment respectful honest and compassionate people
Feb 01, 2026
Amazing assistance and knowledge throughout the process.
Amazing assistance and knowledge throughout the process. I truly appreciate the service—and I love my new car.
Jan 25, 2026
Javier Masson was at the door and he took care of us
Javier Masson was at the door and he took care of us outstanding service he was amazing then we went to the financial manager did a great job It was an amazing experience Thank you very much
Carlos Salazar
Sales
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
May 30, 2026
Me encantó la experiencia de visitar este dealer muy
Me encantó la experiencia de visitar este dealer muy acogedor y buen servicio de los empleados. Carlos Salazar el mejor
May 20, 2026
Great service and an amazing experience!
Great service and an amazing experience!!!! Carlos was very helpful, professional, knowledgeable, friendly, and attentive.
May 19, 2026
Great service and an amazing experience!
Great service and an amazing experience!!!! Carlos was very helpful, professional, knowledgeable, friendly, and attentive.
Apr 11, 2026
Great over all experience and waiting time!
Great over all experience and waiting time! The finance department was very informative and honest, transparent, unlike other dealers. Love the car and no pressure approach.
Daniel Salazar
Sales Representative
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
May 07, 2026
Patty Alvarado was AMAZING.
Patty Alvarado was AMAZING. She is kind, knowledgeable, and makes sure you aren't wasting any time. Also, thanks to Ryan, we were able to get the deal done. Hollywood Kia is the place to go.
Apr 13, 2026
Cordial, very knowledgeable about his work, and highly
Cordial, very knowledgeable about his work, and highly professional. Me ha vendido dos carros y lo buscaría nuevamente cuando valla a cambiar otro
Apr 01, 2026
Fikret from the finance department is a consummate
Fikret from the finance department is a consummate professional and truly excellent at his job. Thanks for everthing
Mar 30, 2026
Excelente person a muy amable y disponible cuando
Excelente person a muy amable y disponible cuando Nesecito consultar algo , servícial y muy puntual
Chevoy Taylor
Sales
May 18, 2026
It was a awesome experience.
It was a awesome experience. It was a awesome experience. He was also very patient and kind.
Apr 24, 2026
Online sale price wasn't honored, although agreed to.
Online sale price wasn't honored, although agreed to. Over $9k add-ons were added to the sale process without my knowledge. Rude staff; Eddie.
Apr 01, 2026
Messy, disorganized and dishonest.
Messy, disorganized and dishonest. They didn’t accept the credit letter from my bank and forced me to buy the car from them at a higher interest rate. The finance manager literally told me “it doesn’t matter what credit letter you have or if even bring in cash, I will not sell you the car unless you do it from a loan that I generate to you”. I called my bank and they said that had the same experience with that dealer and there is nothing they could do. BEWARE!
Mar 23, 2026
I want to highlight the excellent work of Chevoy Taylor.
I want to highlight the excellent work of Chevoy Taylor. He was professional, attentive, and helped me get into the vehicle I was looking for without any hassle. Highly recommended!
Mar 21, 2026
Great experience from start to finish and I look forward
Great experience from start to finish and I look forward to being a Kia Hollywood client for years!
Dmytro Tereshchuk
Sales Representative
May 17, 2026
The car overall was good, but the strong cigarette smell
The car overall was good, but the strong cigarette smell inside completely ruined the experience. It’s disappointing that nobody mentioned it in advance.
May 07, 2026
I am extremely grateful to KIA for providing me with a
I am extremely grateful to KIA for providing me with a new KIA Telluride. I would also like to express my deep appreciation to the manager who handled the transaction; his professionalism and seamless approach to client service were evident throughout the process. I highly recommend both this dealership and this manager. Thank you.
Mar 11, 2026
best deal possible dmytro best gay ask him for the good
best deal possible dmytro best gay ask him for the good deal my best car byying experience forever
Feb 09, 2026
Excellent customer service and attentive to our needs I
Excellent customer service and attentive to our needs I had an excellent experience at this dealership. From the moment I arrived, the staff was very friendly and professional. They explained everything clearly, without any pressure, and the buying process was quick and transparent.
Feb 01, 2026
Amazing assistance and knowledge throughout the process.
Amazing assistance and knowledge throughout the process. I truly appreciate the service—and I love my new car.
Mario Ramirez
Sales person
Jun 07, 2026
Was quick and no issues.
Was quick and no issues. The team were helpful. I will recommend this location with friends and family
Apr 26, 2026
Everything was great.
Everything was great.Mario was very professional and enjoyed working with him. wasn’t pushy and explained the vehicle well.
Apr 24, 2026
Tuve una mala experiencia en mi compra , duré 8 horas
Tuve una mala experiencia en mi compra , duré 8 horas esperando el carro y me agregaron cosas que no pedí. Desgraciadamente firmé por lo cansada y porque el baño del concesionario estaba sucio
Apr 20, 2026
He was very knowledgeable and took the time to explain.
He was very knowledgeable and took the time to explain. It was a good experience
Apr 11, 2026
This is by far the worst experience I’ve ever had with a
This is by far the worst experience I’ve ever had with a car dealership. Everything at this place is so unbelievably disorganized. It started off somewhat decently while I was doing the test drive and going through the price agreement. And then everything started to go downhill quickly. I was really clear when I needed to leave, and I gave a few extra hours as a buffer, knowing how reality is with paperwork. Once I agreed to the price and I was signing everything my salesman had agreed to put gas in the car since it was on empty. He waited until I had finished working with the finance person, but at that point I was already an hour and a half over the buffered time that I had let them know that I had to be out of there by. He drove over to put gas in the car and there was over 30 minutes of a wait time to get gas. When I was standing outside, waiting for him to show back up with the newly purchased car, he was nowhere to be found. When I went back inside they had a hard time reaching him on his cell phone, and then he finally explained that the gas station was having the issue again that it apparently often times does. Knowing that this is a common issue was really frustrating because he could have put gas in the car three hours ahead of time as soon as I said, I was purchasing the car. I spoke with one of the managers and they said that there is nothing that they can do. No gas card., nothing. The next issue was that there was a scrape on the car that we had agreed to be fixed. Despite the fact that they have an auto body shop on site, they insisted on using one that they prefer, which is further south. The salesman offered to pick up a rental for me and drive it to where I live 45 minutes north and take the car that I had purchased back down to their area to the autobody shop. This was to be supportive so that I didn’t have to coordinate with missing more work to get the repair done since they wouldn’t allow me to use any other Kia dealership aside from the single one that they preferred to use. I never heard back over the next week and when I tried calling to figure out what was happening, nobody had any of my information and they were confused. The original salesman was told that he is not allowed to do what he had promised he would do. The hours are strict around when they open and when the rental car agency that they coordinate with opens and it was all put entirely on me to make it work with absolutely no meeting in the middle to support the customer. I bit the bullet and just dealt with it and dropped the car off in the morning at the autobody shop at the dealership where they had no idea who I was or what was going on. I left and got a rental. When I called later in the day just to make sure that everything was good. I got no response and got disconnected several times. They didn’t know who to transfer me to, and they were still assigning me to my sales person, even though this had to do with having something repaired. I had also mentioned that the car had been previously smoked in and I asked them to have the car ozone while at the repair shop which he checked with his manager and said that he would do that. When I called a week later to check on the status of if my car was ready again, nobody knew who to send me to and it was confusing and chaotic. Eventually, I got a text message from somebody saying that my car was ready. I replied back asking if the car had been ozoned and he said yes, it had. When I arrived to pick up my car from the dealership autobody, it had to be my original salesman to be the person to help me and they had to contact him to go pick up the car. After about an hour and 15 minutes of sitting in the waiting room, my car gets dropped off at the valet circle area a go inside of it and it’s still smell smells like cigarettes but now there is a car freshener scent on top of it. They put carpet clean powder and air vent freshener tabs in place of the ozone. I give up with this place.
Danny Hernandez Ramirez
Sales Representative
Jun 01, 2026
I received great service from Danny Hernandez Ramirez.
I received great service from Danny Hernandez Ramirez. He was friendly, helpful and not pushy. Definitely not a stereotypical "car salesman."
May 02, 2026
Excellent service all around They were professional,
Excellent service all around They were professional, helpful, and communicative. They helped me find the perfect fit of a vehicle for me and my family.
Mar 28, 2026
Daniel is a poor salesperson.
Daniel is a poor salesperson. Very insulting with his communication and lack of knowledge of the industry. After trying to communicate with him and he sent us a price for a car higher then msrp and higher then dealership price i ended any conversations with him. He was told to refrain from any communication with us. But he would still call and hang up if I answer the phone and He keeps emailing me as well. I told him numerous times to stop. Ive warned him that he is harassing us and to stop all communications. So the next time he calls or emails me I will file a complaint with local police department of harassment and stalking. DO NOT USE HIM AS A SALES PERSON!
Mar 03, 2026
The employees are so kind and polite and really want to
The employees are so kind and polite and really want to help their clients to the best of their ability
Feb 25, 2026
I ended up with a good car, but it took 2 weeks of
I ended up with a good car, but it took 2 weeks of overcoming lack of communication and delays
Jawara Thompson
Sales
May 04, 2026
Jawara, Santiago, and the rest of the Staff were
Jawara, Santiago, and the rest of the Staff were extremely helpful and very nice overall .
Apr 15, 2026
I only co-signed for my grandson so did not meet anyone
I only co-signed for my grandson so did not meet anyone personally but he is extremely happy.
Apr 08, 2026
Was a very pleasant experience, wait time was shorts I
Was a very pleasant experience, wait time was shorts I located a car online ahead of time and they were able to bring it right up for me to test out. Financing was a little more of a pressurized situation I may have wanted more time to think things over but was made to feel too much urgency to decide now or never so that piece wasn’t as good for me.
Mar 19, 2026
Great dealership experience, friendly staff, fair
Great dealership experience, friendly staff, fair pricing, smooth paperwork, and my car runs perfectly fine
Feb 16, 2026
Amazing experience everyone is very pleasant and helpful.
Amazing experience everyone is very pleasant and helpful. I would recommend to everyone such a great place
Luis Perez
Sales Representative
Jun 11, 2026
service was very good, we really felt well treated by the
service was very good, we really felt well treated by the staff, Luis was very helpful and not pushy at all vs what unfortunately people have been used to in dealerships, the process was very smooth and ''fast'', ray was also very cool and fast , overall experience was pretty nice.
May 29, 2026
I went for a recall that came out well.
I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
Apr 10, 2026
Muy buena atención y mi vendedor Luis Fernández excelente
Muy buena atención y mi vendedor Luis Fernández excelente , tienen variedad de carros para poder escoger
Feb 18, 2026
All the staff is very caring .
All the staff is very caring . Coordinated my purchase over the phone and helped me with the paperwork . They remained very helpful even after the purchase and were availableeven at odd hours to answer any questions
Feb 01, 2026
I just spent two weeks researching cars and negotiating
I just spent two weeks researching cars and negotiating with over a dozen dealerships for my new car. The ladies and gentlemen at Hollywood Kia were by far the most professional and helpful! They were hospitable, knowledgeable, fair, and transparent throughout the whole process. While the others tried to nickel & dime or bait & switch me throughout the process, I received nothing but respect and help from their staff. When you're here, ask for Luis Perez, he's the man!
Manuel Puyoza
Sales Representative
Mar 21, 2026
Aurora took care of my car and the service was done
Aurora took care of my car and the service was done properly and on time. Thanks for her help. I would suggest some improvements for the waiting room.
Mar 11, 2026
Salesperson, sales manager, and the finance department
Salesperson, sales manager, and the finance department was top-rated, providing great service. I would recommend this dealership over the Kia Sawgrass location.
Jan 03, 2026
Manuel was an amazing sales rep.
Manuel was an amazing sales rep. He helped me so much to choose which car was right for me ! The entire team at Hollywood Kia are the best
Nov 12, 2025
Get rid of AI because when you ask them questions they
Get rid of AI because when you ask them questions they don't know what you're talking about
Aug 31, 2025
I am a repeat customer and this year alone have 4 Kias
I am a repeat customer and this year alone have 4 Kias from this dealership it was torture and a nightmare, the salesman Manny was great, the finance guy Eddie was i can’t say it here, Malik the finance guy did not want to work with me so closed his door then left without saying anything leaving with anothther guys Fanick, he was great i love Kia but experience sucked,, The GM Ken after approved my deal and came out to apologize, i don’t think he was aware of the entire situation other than putting the deal through. They made right but does not justify the horrible experience or the way i was treated. the product is great, yes to the dealership but would not work with all of them, if they are even still there
Dani Bello
Customer Care Representative
Jul 14, 2026
Richard Romano was very helpful.
Richard Romano was very helpful. Service is amazing here, quick and effective. I did my oil change and they also washed my car.
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
May 25, 2026
I was able to set my appointment that morning and get in
I was able to set my appointment that morning and get in without wait. Great service and the staff was very accommodating and knowledgeable
Apr 14, 2026
The best service, very quick, very attentive, solved my
The best service, very quick, very attentive, solved my problems and felt like a family
Apr 13, 2026
Personal muy amable y atenciosos ,no tengo nada pra
Personal muy amable y atenciosos ,no tengo nada pra reclamar ,siempre fur muy bien atendida
Gisselle Prado
Customer Care Representative
May 25, 2026
I was able to set my appointment that morning and get in
I was able to set my appointment that morning and get in without wait. Great service and the staff was very accommodating and knowledgeable
Apr 14, 2026
The best service, very quick, very attentive, solved my
The best service, very quick, very attentive, solved my problems and felt like a family
Apr 02, 2026
Wonderful attention, friendly staff, collaboration in my
Wonderful attention, friendly staff, collaboration in my requirements to perfection, excellent attention, I recommend this place
Mar 21, 2026
Great experience from start to finish and I look forward
Great experience from start to finish and I look forward to being a Kia Hollywood client for years!
Mar 09, 2026
We find the staff at Hollywood Kia the most welcoming.
We find the staff at Hollywood Kia the most welcoming. After the service we provided with a video of what the service person did and his results.
Ana Salazar
Customer Care Representative
Jul 02, 2026
I had an amazing experience at Hollywood Kia from start
I had an amazing experience at Hollywood Kia from start to finish! The entire staff was incredibly welcoming, knowledgeable, and genuinely cared about helping me find the right vehicle. They took the time to listen to everything I was looking for, answered all of my questions, and never made me feel pressured throughout the process.
May 25, 2026
I was able to set my appointment that morning and get in
I was able to set my appointment that morning and get in without wait. Great service and the staff was very accommodating and knowledgeable
Apr 14, 2026
The best service, very quick, very attentive, solved my
The best service, very quick, very attentive, solved my problems and felt like a family
Mar 26, 2026
Excelente equipo y atención insuperable.
Excelente equipo y atención insuperable. Proceso rápido y sin trabas. La Srta Lorena, muy amable y atenta. Me dieron mucha confianza desde la primera llamada, aclararon todas mis dudas y se fueron todos mis miedos. 100% recomendados.
Mar 09, 2026
We find the staff at Hollywood Kia the most welcoming.
We find the staff at Hollywood Kia the most welcoming. After the service we provided with a video of what the service person did and his results.
Raul Camacaro
Customer Care Representative
Jul 14, 2026
Richard Romano was very helpful.
Richard Romano was very helpful. Service is amazing here, quick and effective. I did my oil change and they also washed my car.
May 25, 2026
I was able to set my appointment that morning and get in
I was able to set my appointment that morning and get in without wait. Great service and the staff was very accommodating and knowledgeable
Apr 14, 2026
The best service, very quick, very attentive, solved my
The best service, very quick, very attentive, solved my problems and felt like a family
Mar 09, 2026
We find the staff at Hollywood Kia the most welcoming.
We find the staff at Hollywood Kia the most welcoming. After the service we provided with a video of what the service person did and his results.
Danilo Gomez
Sales
Jul 01, 2026
**Updated Review (2 Stars)** After my original review,
**Updated Review (2 Stars)** After my original review, it became necessary to involve Morgan Auto Group's corporate leadership. Hollywood Kia ultimately honored the original agreement, which is why I am updating my rating from **1 star to 2 stars**. That said, I cannot rate the experience any higher. The dealership simply did what should have been done from the beginning. The unnecessary stress, wasted time, and lack of respect we experienced should never happen to any customer. As NO customer should have to escalate a straightforward transaction to the corporate level just to have an agreed-upon deal honored. I hope this serves as an opportunity for improvement. I came back to Hollywood Kia (a MORGAN AUTOMOTIVE GROUP DEALERSHIP) because I trusted them. The lease on the vehicle I was turning in had also been done at this dealership, with my mom and stepfather as co-signers. On top of that, my stepfather had purchased several vehicles here over the years and had always been treated professionally and fairly. Because of that trust, we came back without thinking twice. Unfortunately, it's a decision we now regret. From the very beginning, we made one thing absolutely clear: we would only move forward if the deal was a true **Sign & Drive** with **$0 down, $0 due at signing, and no upfront costs**. If that wasn't possible, we would simply thank them for their time and leave. That was never an issue. Instead, we spent more than five hours at the dealership. We looked at several vehicles, negotiated the numbers, and even transferred the insurance because we believed the deal had already been finalized. Then, when we got to the Finance Department, everything changed. The monthly payment went from the agreed **$540** to **$549**, and suddenly the first payment and other upfront charges appeared—things that had never been part of the agreement. What bothered me the most wasn't even the money. It was that when we questioned the changes, both the salesperson and the manager denied what had been agreed to from the very beginning. It felt like our time and our trust meant nothing. I have no problem if a deal doesn't work out. What I do have a problem with is a lack of transparency. If they had simply told us from the start that a true Sign & Drive wasn't possible, we would have thanked them and left after five minutes. After this experience, it's very difficult for me to recommend Hollywood Kia to anyone.
Jun 03, 2026
I would like to personally thank Danilo for making our
I would like to personally thank Danilo for making our car-buying experience such a positive one. From the very beginning, Danilo made my family and me feel comfortable, valued, and confident in our decision to purchase our Kia Telluride. He was professional, knowledgeable, patient, and took the time to answer all of our questions without any pressure. Buying a vehicle is a big investment, and Danilo’s honesty, attention to detail, and genuine concern for our family’s needs made the entire process smooth and stress-free. He went above and beyond to ensure we were satisfied and comfortable with our purchase. We absolutely love our Kia Telluride and are grateful for the exceptional service Danilo provided. If you’re looking for someone who truly cares about his customers and makes the car-buying process enjoyable, I highly recommend asking for Danilo. Thank you again for helping our family find the perfect vehicle!”
Mar 18, 2026
Amazing customer service and attentiveness.
Amazing customer service and attentiveness. We will definitely be revisiting for future purchases. Thanks a million.
Jan 21, 2026
I was treated very well here and they answered all my
I was treated very well here and they answered all my questions. It was good for me.
Alberto Cedeno
Sales Representative
May 26, 2026
Los mejores los recomiendo 100% llevo 2 a carros con
Los mejores los recomiendo 100% llevo 2 a carros con ellos y nunca fallan l
May 19, 2026
Excelente,y muy satisfecho con todos lo que trabajan
Excelente,y muy satisfecho con todos lo que trabajan ahi,principalmente a Arberto y Jose
May 01, 2026
Flexible, good service, easy to make, speak spanish, one
Flexible, good service, easy to make, speak spanish, one by one business, kind, hard workers
Jonnathan Nassar Morais
Sales Representative
Jul 02, 2026
Great customer service , all workers that had something
Great customer service , all workers that had something to do with me getting the car all did a great job. I appreciate Kia they definitely treat u like family
Jul 02, 2026
He was a very good salesman, very good.
He was a very good salesman, very good. He took his time with me very good. I got, he helped me. Choose the right model of the car instead of putting me in a used car.You put me in a new car, so I enjoy working with em.Yes you're very good enjoyed emerging
Jul 02, 2026
The physics was nice.
The physics was nice. Kind, you know, how, when you go to a car dealer, you gonna spend a long time, so you know it was worth it. They worked with me very hard, and I got a good deal.So yes, I enjoyed a visit.I I have my car and yes, i'm happy now.I'm very happy thank you
Jason Simmons
Sales
Apr 22, 2026
My wife and I had a great experience with Karen, she was
My wife and I had a great experience with Karen, she was thoughtful and a great help. Best dealer experience ever.
Apr 11, 2026
Kermitt was amazing to work with!
Kermitt was amazing to work with! He was quick, really listened to what I needed and what I could afford, and never made me feel pressured at any point. The whole experience felt comfortable and almost like working with family. He worked with us to get a deal that made sense, and was fast and efficient getting everything ready—which meant a lot since we had a toddler with us. A+ service all around!!
Mar 16, 2026
Jhonny Rodriguez got straight to the point and helped me
Jhonny Rodriguez got straight to the point and helped me do everything 100% online as it should be in 2026! When I arrived the car, and paperwork were both ready!!! I was at the dealership less than 1 hour. Monthly payment was much lower than anyone that quoted me elsewhere here in Florida. I will be coming back and doing business again with Hollywood Kia in the future.
Karen Hernandez
Sales
May 22, 2026
Big shout out to out to Karen Medina for her helping me
Big shout out to out to Karen Medina for her helping me purchase my new car. The process was seamless and I’m happy with my puchase.
Jan 05, 2026
Great sales team, worked with us.
Great sales team, worked with us. Went home with a new car. Thank you very much!
Erwing Martinez
Used Car Director
Jul 02, 2026
I had an amazing experience at Hollywood Kia from start
I had an amazing experience at Hollywood Kia from start to finish! The entire staff was incredibly welcoming, knowledgeable, and genuinely cared about helping me find the right vehicle. They took the time to listen to everything I was looking for, answered all of my questions, and never made me feel pressured throughout the process.
Jul 01, 2026
**Updated Review (2 Stars)** After my original review,
**Updated Review (2 Stars)** After my original review, it became necessary to involve Morgan Auto Group's corporate leadership. Hollywood Kia ultimately honored the original agreement, which is why I am updating my rating from **1 star to 2 stars**. That said, I cannot rate the experience any higher. The dealership simply did what should have been done from the beginning. The unnecessary stress, wasted time, and lack of respect we experienced should never happen to any customer. As NO customer should have to escalate a straightforward transaction to the corporate level just to have an agreed-upon deal honored. I hope this serves as an opportunity for improvement. I came back to Hollywood Kia (a MORGAN AUTOMOTIVE GROUP DEALERSHIP) because I trusted them. The lease on the vehicle I was turning in had also been done at this dealership, with my mom and stepfather as co-signers. On top of that, my stepfather had purchased several vehicles here over the years and had always been treated professionally and fairly. Because of that trust, we came back without thinking twice. Unfortunately, it's a decision we now regret. From the very beginning, we made one thing absolutely clear: we would only move forward if the deal was a true **Sign & Drive** with **$0 down, $0 due at signing, and no upfront costs**. If that wasn't possible, we would simply thank them for their time and leave. That was never an issue. Instead, we spent more than five hours at the dealership. We looked at several vehicles, negotiated the numbers, and even transferred the insurance because we believed the deal had already been finalized. Then, when we got to the Finance Department, everything changed. The monthly payment went from the agreed **$540** to **$549**, and suddenly the first payment and other upfront charges appeared—things that had never been part of the agreement. What bothered me the most wasn't even the money. It was that when we questioned the changes, both the salesperson and the manager denied what had been agreed to from the very beginning. It felt like our time and our trust meant nothing. I have no problem if a deal doesn't work out. What I do have a problem with is a lack of transparency. If they had simply told us from the start that a true Sign & Drive wasn't possible, we would have thanked them and left after five minutes. After this experience, it's very difficult for me to recommend Hollywood Kia to anyone.
Jonathan Arias
Acquisition Specialist
Jul 05, 2026
Jonathan is Amazing!
Jonathan is Amazing! He bought out my lease and put me in my new 2026 Kia Seltos EX suv and color I wanted 🫶 His honesty and kindness sealed the deal. I highly recommend him and look forward to seeing him for my next lease ⭐️⭐️⭐️⭐️⭐️ Thank you !!
Justin Hernandez
Media- Lead manager
Jul 01, 2026
**Updated Review (2 Stars)** After my original review,
**Updated Review (2 Stars)** After my original review, it became necessary to involve Morgan Auto Group's corporate leadership. Hollywood Kia ultimately honored the original agreement, which is why I am updating my rating from **1 star to 2 stars**. That said, I cannot rate the experience any higher. The dealership simply did what should have been done from the beginning. The unnecessary stress, wasted time, and lack of respect we experienced should never happen to any customer. As NO customer should have to escalate a straightforward transaction to the corporate level just to have an agreed-upon deal honored. I hope this serves as an opportunity for improvement. I came back to Hollywood Kia (a MORGAN AUTOMOTIVE GROUP DEALERSHIP) because I trusted them. The lease on the vehicle I was turning in had also been done at this dealership, with my mom and stepfather as co-signers. On top of that, my stepfather had purchased several vehicles here over the years and had always been treated professionally and fairly. Because of that trust, we came back without thinking twice. Unfortunately, it's a decision we now regret. From the very beginning, we made one thing absolutely clear: we would only move forward if the deal was a true **Sign & Drive** with **$0 down, $0 due at signing, and no upfront costs**. If that wasn't possible, we would simply thank them for their time and leave. That was never an issue. Instead, we spent more than five hours at the dealership. We looked at several vehicles, negotiated the numbers, and even transferred the insurance because we believed the deal had already been finalized. Then, when we got to the Finance Department, everything changed. The monthly payment went from the agreed **$540** to **$549**, and suddenly the first payment and other upfront charges appeared—things that had never been part of the agreement. What bothered me the most wasn't even the money. It was that when we questioned the changes, both the salesperson and the manager denied what had been agreed to from the very beginning. It felt like our time and our trust meant nothing. I have no problem if a deal doesn't work out. What I do have a problem with is a lack of transparency. If they had simply told us from the start that a true Sign & Drive wasn't possible, we would have thanked them and left after five minutes. After this experience, it's very difficult for me to recommend Hollywood Kia to anyone.
Guillermo Marquez
Sales Representative
Jul 09, 2026
The service was great, guillermo was super friendly and
The service was great, guillermo was super friendly and never pushy when it came to the sales portion. He explained all my questions to my satisfaction. could not have asked for a better sales person.
Jonathan Mcconnell
Sales
Feb 22, 2026
I Love Hollywood Kia.
I Love Hollywood Kia. This will be my third vehicle since 2012. The service there is REMARKABLE. Danny Ramirez was Totally Awesome. He was very Polite & Amazing
Hector Mota
General Sales Manager
Jan 13, 2026
Very inviting, everyone was very nice.
Very inviting, everyone was very nice. Was surprised the huge selection they had available in cars.
Edward Petit
Sales Representative
Jul 09, 2026
The service was great, guillermo was super friendly and
The service was great, guillermo was super friendly and never pushy when it came to the sales portion. He explained all my questions to my satisfaction. could not have asked for a better sales person.
Jose Sanchez
Sales Manager
Jun 09, 2026
Took $83,355.
Took $83,355.74 via fed wire on 6/4/26 as payment in full for a used car with delivery approx. 45 mins away from dealership. The car was never delivered or was never released from the previous owner. As of today, 6/0/26, the physical car sits in the new paying customer’s driveway without access or owner level control (which remains in the previous owners possession). The car does not start. The car does not function. Hollywood KIA reps have been continuously made aware of the issue repeatedly and exhaustively on a rolling daily basis. On 6/8/26, after days of exhaustive written and record notice of the defect (and outstanding delivery/performance issues) MANAGEMENT staff at Hollywood Kia attempts to lock the bad faith from unwinding. As is evident in the digital contract fingerprints: E-SIGNED RENNER TOLEDO on 2026-06-08 15:56:43 GMT MGR. [many docs e-signed] E-SIGNED RENNER TOLEDO on 2026-06-08 15:57:49 GMT MGR. was the digital stamp on the last signature. This looks worse than bad faith. Federally insured banking institutions were involved. Significant monies moved interstate. Hollywood KIA staff have expressly acknowledged that the access defect was known before delivery. They knew they the car they were delivering was a lemon and they did it anyways. Worse, Hollywood Kia admitted it in writing. The issue was not just the usual scams, such as swapping out the tires for bald ones and accepting $500 off books cash in lieu of the $3000 warranty that was being leveraged (a day after payment in full and no delivery) as a vehicle delivery hostage mechanism (they also did both of those things). The issue is that today is that Hollywood Kia seems to have engaged in an organized scheme to defraud and made federal banking institutions a party to same. For anyone who wants to see: text me, I’m an open book. I’ll send you all the docs, screenshots, recordings, emails, texts, etc etc etc.
