Customer Testimonials
Hi I took my car service and the advisor Manuel vaca was such a nice man he treated me with respect and I wish to keep on getting served my Manuel vaca
I had my car service and the person that attended me was manuel baca really good guy and really helpful was my service easy. It wasn’t complicated because he helped me with everything really good service from him and the place is nice.
I had my car serviced and advisor manny was very helpful will definitely come back again
Shoutout to Kevin for the very patient, honest, and detailed experience he provided to my wife and I. Extremely satisfied with his service and the car. Also, he’s very responsive whenever we need to reach out. Absolutely recommend!
Adrian was awesome. Jason too! Thanks for your help with my car.
Yitzhack in service was so attentive and took amazing care of my car making sure that everything that needed to be done was completed. Troy in parts helped me a lot getting the right chargers for my ev9. And Victor, the manager that I never met, was great handling the Hyundai dealership in Kendall.
Marcos was phenomenal.. great experience with him
Service today was really good. Jason helped me with my problem. ✨
5 stars ✨ Jason Raffo helped us so much with our tire for our car. I definitely recommend
Easy process easy process easy process easy process easy process easy process easy process easy
The service was fast, the people were friendly and the technician explained everything in detail.
Thanks Carlos Salazar for your assistance 🙏
For such simple oil change. I should not have to pay that much with no filter added. Too expensive, will go elsewhere next time.
I had a wonderful experience at Hollywood Kia! It was easy, pleasant, and worthwhile. I originally gave them a call and asked if they had any EV3s available, which they did. I drove up the next day and specifically asked for a woman to help me out. Personally, I've had terrible experiences with men in these settings and wanted to make sure that I felt comfortable. I was paired with Karen Medina who was exceptionally professional, kind, and took the time to listen to my needs and pair me with the right car. She was a pleasure to ... Read More Google - Oct 21, 2026
Service was quick and efficient. My service provider/ guy manny was very proactive on keeping me updated throughout getting service completed.
Mr. Y. Ramirez, my service representative, is excellent and he always has my best interest at heart when servicing my vehicle. He’s thorough, extremely knowledgeable and very accommodating. I feel valued and appreciated as a person and customer. The technician who works on my car is great and makes sure it stays in top running condition. I commend both for their dedication.
Dmytro was amazing! From test driving to closing! Fikret was also amazing and patient! Thank you to Laura and Victor (Service Director)
Mario is an excellent sales person. Treated me like family
I purchased a 2023 Kia Seltos on Oct. 10, 2026. It's my first Suv, I'm getting used to it slowly. It sure has a a lot of bells and whistles. I sure hope I can learn to use a few of them in the upcoming weeks. My sales person Alex Ojeda was kind, caring, helpful, motivated, knowledgeable and professional. This holds true for Fikret Sakiroglu also. He has a nice smile and did the best he could for me with financing this Suv.
Service Advisor Marcos Capin did a great job of getting my car in for scheduled maintenance. I was kept updated at all times and everything was described in terms anyone would understand. My service was quick and I enjoyed the free coffee and WiFi in the service lounge.
Ricardo was amazing
Thank you for your attention Marcos and Brandon! Marcos explained everything I had questions about and made sure to help me the best way he could to ensure my concerns were addressed and satisfied. Thank you again!
Second car with Dmytro! Thanks again. Easy and fast service!! Reccomend
(Translated by Google) Excellent service! Alejandro Rosas gave me top-notch service, and I left thrilled with my new 2027 car. The process was incredibly easy and quick. Alejandro showed me several options, keeping my comfort and budget in mind, and answered all my questions with great professionalism. A highly recommended dealership!
(Original)
¡Excelente servicio! Alejandro Rosas me dio una atención de primera y salí feliz con mi auto nuevo 2027. El proceso fue sumamente fácil y rápido. Alejandro me mostró varias opciones pensando en mi comodidad y en mi presupuesto, y respondió todas mis dudas con gran profesionalismo. ¡Un ... Read More Google - Oct 21, 2026
Hollywood Kia never lets me down. Marcos is one the best service advisor I’ve ever had, he reaches out before you even think to and answers all questions.
Very nice and made sure I had a great first service. I had no issue
knowing that Felipe is at Kia you have an asset above and beyond service !!! Thanks much for the wonderful experience of days ago with my car !
Thank Jasón Raffo for your honesty and help. Will be coming back.
The Kia dealership is the Best and I would recommend anyone with a Kia to come there
Yeah, Karen did a outstanding job help me with my vehicle making sure I understood everything. She was awesome outstanding very well manner and make sure I had everything I needed and help me out to the best of her ability.
(Translated by Google) Carlos and Alex provided me with fast, professional, and very friendly service. I thank these young men for their extensive experience and warmth. (Original) Carlos y Alex, me han brindado un servicio rápido profesional y muy ameno. Agradezco a estos jóvenes por su gran experiencia y calidez.
We had a wonderful experience working with Karen at Kia Hollywood! She is such a caring, kind, and professional person. When we first came in for customer service, Karen personally stepped in and took care of everything for us. She went above and beyond to make sure we were taken care of, and that really meant a lot to us.
We enjoyed getting to know her and working with her so much that we ended up purchasing our car from her! She made the entire experience comfortable and enjoyable, and her genuine care for her customers really stands out.
Thank ... Read More Google - Oct 20, 2026
My experience with Maria has always been really good. She is attentive and informative. She cares about what she does, it's apparent in her work. She moves fast is always onto the next customer and does it all with a smile. Thank you!
Jason excellent service
(Translated by Google) Excellent service, very good attention, solution to my car problem. I was assisted by Yitzhakc, who had been recommended to me, and it was truly 100%. (Original) Excelente Servicio, muy buena atención, solucion al problema de mi carro, fui atendida por Yitzhakc qué me lo habían recomendado y realmente fue un 100%
(Translated by Google) Satisfied with the service (Original) Conforme con la atención
(Translated by Google) I took my car in for a checkup because the gas cap wouldn't open. They only partially fixed the problem; it opens now, but it's completely popped off. I went back to the dealership to report this, and they said they'd call me to schedule the repair and replacement, but I'm still waiting. This was two weeks ago.
(Original)
Llevé mi carro a que revisaran porque la tapa de la gasolina no abre. Me arreglaron el problema a medias porque ahora abre pero está toda salida. Me devolví al concesionario para reportar esto ... Read More Google - Oct 19, 2026
(Translated by Google) A terrible experience at Kia Hollywood. They gave me a quote for approximately $38,600, including charges for additional protections. What was most outrageous was that when I tried to take a printed copy of the quote to review it, the salesperson took it from me and wouldn't even let me take a picture. What are they trying to hide? A dealership that doesn't allow customers to calmly review its prices inspires no confidence. A terrible experience and a complete lack of transparency.
(Original)
Muy mala experiencia en Kia Hollywood. Me presentaron una cotización de aproximadamente $38,600, ... Read More Google - Oct 19, 2026
Great service and super deals at this shop!
⭐⭐⭐⭐⭐
I want to give a special thank you to Danilo Ureña at Hollywood Kia for his outstanding help throughout the process of purchasing my new car. From the very beginning, he was friendly, patient, professional, and always willing to help.
He made the entire experience smooth and stress-free, and I truly appreciate his dedication and excellent customer service. Thanks to his help, I was able to drive home in my brand-new 2027 Kia Seltos!
I highly recommend Danilo to anyone looking to purchase a vehicle. If you visit Hollywood Kia, be sure to ask for him. Thank you, Danilo, for ... Read More Google - Oct 19, 2026
Good morning went to get my car serviced and the customer service was amazing Ricardo Romano man did an excellent job thank you keep up the amazing job!
Went to get my car serviced today and a gentleman named Ricardo Romano attended me great job very good at customer service and kept me informed of what I needed definitely recommend keep up the great job!
(Translated by Google) I went to the Hollywood Kia service center today and was helped by a man named Ricardo Romano. He kept me informed about everything my car needed. Thank you for all your help, and I highly recommend him to all my family and friends! (Original) Fue hoy a servicio de Hollywood Kia y me atendió una persona que se llama Ricardo Romano me mantuvo a tanto con todo lo que necesitaba mi carro gracias por toda tu ayuda y hasta la próxima se lo recomiendo a todos mi familia y amistades!
Very happy with my service at Hollywood Kia my service advisor Ricardo Romano very friendly kept me well informed on everything that my vechicle needed the entire staff was great and very friendly defitnely will recommend you see soon!
First time at Hollywood Kia had a great experience Ricardo Romano attended me had great customer service and kept me fully informed with everything that my car needed thank you for all you help will be back soon!
Straight to the point. Polite. It was an easy deal because it was a cash deal, but they were open to hear an offer.
Carlos Salazar made the transition from my old lease to my new lease seamlessly. He stayed in contact with me for over a month until I was ready to come trade. He gave me fair pricing, found the color car I wanted and helped me set up my new software. He is an excellent salesman and has a wonderful beside manor. Laura Lee stopped by during my transaction to make sure everything was going appropriately. She was a joy to work with as well. This is my fifth card with Hollywood Kia and each time it just gets better. Thank ... Read More DealerRater - Oct 18, 2026
Carlos made the transition from my old lease to my new lease seamlessly. He stayed in contact with me for over a month until I was ready to come trade. He gave me fair pricing, found the color car I wanted and helped me set up my new software. He is an excellent salesman and has a wonderful beside manor.
Manny in service was extremely helpful throughout my service today!!
My first time at Hollywood an this gentle named Ricardo Romano did an excellent job always keeping me updated with my car thank you for your help will be back again!
We receive a good service here, waiting time is around 1.40 hrs. They send offers frequently, if you can catch them they are very good. Marcos at the service desk was very friendly.
Jason Raffo is an amazing Service Advisor. He saved me thousands of dollars in repairs by working with Kia to replace a recalled engine. I was so worried about how I was going to get to work and he handled everything. I didn't miss a day of work and didn't spend any time worrying as soon as he took over. I highly recommend this dealership and Mr. Raffo.
He was very friendly and very competent He gave me a good recommendation of what time to come , so I wouldn't have to wait so long
They were very informative and efficient They would text me updates on the service of the vehicle
Ernesto was very diligent. And and he went back-and-forth. Between me and management to bargain for the best possible price for me
Daniel is an exceptional salesman his knowledge, patience and commitment to his clients is outstanding. Maria was also great, she was clear, trustworthy and honest which are very important skills for these types of purchase. Overall the experience in Kia was one of the best we've had having a car and I'd recommend Daniel and Hollywood Kia to anybody.
Kevin was very friendly and honest about the financing process. They were quick and did not play games.
They were helpful and easy to work with on the phone. I was able to come in and get a deal done faster
Friendly and excellent service. The advisor was ready to help. They handed over the car clean and in perfect order.
I understand sales but it’s so sad how humans lie to each other but extra buck. A bunch of sharks in there.
Should have been a warranty job. Instead it was quoted at a ridiculous price. Made no sense whatsoever.
Very courteous and helpful. Jason explained my service needs and my options and let me decide what is best for me.
Extremely Disappointing and Dishonest Sales Experience
Beware of misleading promises and bait-and-switch sales tactics!
I had an extremely disappointing experience with this dealership, particularly with the Sales Manager, Valentino.
Valentino personally called me multiple times, assuring me that a specific vehicle was available at an agreed-upon out-the-door price of $32,000. Based on his repeated promises, I made the trip to the dealership, ready to purchase the vehicle.
However, once I arrived, the story completely changed.
Suddenly, the vehicle I had been promised was supposedly sold or unavailable. Instead, they attempted to sell me another vehicle with practically the same trim level ... Read More Google - Oct 8, 2026
My experience with the dealership has been very great. Ricardo, service advisor was professional, knowledgeable, and took the time to explain the recommended services and maintenance needed for my vehicle. I appreciated the honest communication and attention to detail. He is the second service advisor and I felt that they listen to me and care. Ricardo was friendly and genuinely helpful.
I want to say thank you to Brandon for helping me servicing my car very nice and friendly person. I will definitely come back to the Kia place just because of Brandon very respectful person nice and you can tell when someone is It the way how Brandon performed his self and went all his way to do the best service and and I also like how Brandon greeting me when I come inside the Kia place. I will definitely give Brandon a 10.👏
Aurora was very nice as well as efficient, communicated well with me about part delivery and appointment time for installation. The part was installed within an hr as they had prepared me for in advance. The man who installed the part was very kind and as I watched him work I could tell he knows how to handle tools and get work done….very efficient.
Nice dealership. Employees are friendly and helpful. Not a high pressure environment. Things are negotiable. Would purchase again.
Had a very good experience buying a new KIA from this shop. Highly recommended. And Patricia got us an amazing deal 👌🏼
She is simply spectacular She's a great salesperson and provides excellent customer service, always finding what you're looking for.
Your service was good except for having to wait over a month for the parts, but once it got there it’s fair to say that the car was fixed pretty fast. I would recommend Kia each and every time.
Let me start by saying they only got 1 star because I have to put a star. I went to Hollywood Kia to look at a 2024 telluride. It was not on the lot, so Danilo Urena went and got it from the other lot. I liked the car but the mirror lights on the passenger side did not work. The bumper on right side was loose. It had fingernail clippings in the door for previous owner, it had a piece missing from the corner of the window, windshield wiper was horrible, also a few dings on the car. So, I walked. ... Read More Google - Sep 30, 2026
It was pretty good, but there was too much time between business just sitting around waiting
Great efficient effort respectful response Thoughtful thorough communication understanding explanation accountability accommodation accomplishes satisfactory recommend
In for regular oil change & rotation. When I got the car back and drove off I saw tires were inflated to 42 psi, had to return to dealership to correct. When I left the second time they were still overinflated to 39 psi. I pulled off road & corrected myself.
bait and switch on purchase price i paid $800 more than expected form initial contract
His customer service was reallllly great. He was transparent and made sure I got out of there quickly.
Ricardo is professional, knowledgeable, friendly, attentive, and always provides excellent customer service and communication etc
(Translated by Google) Very bad, people have a very bad attitude (Original) Muy malo las personas tienen muy mala actitud
The dealership is clean and the cars look well taken cared of. The employees are professional and articulate. So far, I'm happy to be doing business with them.
The steering wheel pulls to the left, and it shakes and vibrates at all speeds, from 0 to 100. You also forgot to properly secure the glove compartment, there is water leaking from the sunroof, and there were noises coming from the air conditioning. The car is impossible to drive. The steering wheel is completely off-center and shaking badly.
Good job, on time, service was quick and few waiting time Professional, timely, clean and reliable
Great service, fast and they kept me informed on what they were doing. Nothing also to add, I was very pleased and would recommend this dealer to all my friends.
Bought a car at an agreed price for them to tell the bank we owed an additional $15k. No response to emails.
The experience at this service center is simply the worst dealership service center experience I've ever had. I brought my car in for a problem with the transmission which being a certified pre-owned with a extended warranty I wasn't concerned at first. But then my car was there for over three weeks and I didn't get any updates from them so I called to see what's up. And what they told me next was shocking on many levels. Not only was the car not ready but there was some issue with the part number that was ... Read More Google - Sep 18, 2026
Good work, complete service Kept me updated on progress and interested in getting me on the road
Great service department. Marcos Calpin the service advisor was excellent!!! Marcos went above and beyond to be sure everything with my vehicle was taken care.of. He is very professional. I will be sure to ask for Marcos the next time I need service on my vehicle
Great service department and hospitality. Everyone went above and beyond to get the job done
I had a great experience at Hollywood Kia! The service was excellent from start to finish. Everyone was friendly, professional, and very helpful, and they made sure everything was taken care of quickly and efficiently. I really appreciated how accommodating and attentive the staff was. Great customer service and a very positive experience overall. I would definitely recommend Hollywood Kia to anyone looking for great service!
This rating has nothing to with the KIA product. My issue is with the dealer not the New Telluride that I purchased. To be a brief as possible.. I purchased a Brand New 2027 Telluride ( X-Pro line ) and as part of the deal I was promised a $750 Loyalty Customer rebate check. After some original confusion I was told the check would be mailed out it just takes time. No problem!!! I waited 4 months only to get a check for $500 instead of the $750 promised. I reached out to the salesman and the person that helped me to begin with but NO response !! ... Read More DealerRater - Sep 17, 2026
(Translated by Google) Don't go, the experience was horrible, everything was very expensive, I don't recommend it (Original) No vayan, la experiencia fue horrible, muy caro todo, no lo recomiendo
